Return policy

At Luxtra, we prioritize your satisfaction and strive to accommodate your needs in every aspect of your luxurious travel experience. Our return policies are designed to provide clarity and flexibility, ensuring a smooth process in the event of cancellations or changes to your plans.

Cancellation Policy:

Returns or refunds are available if your planned and confirmed trip is canceled no less than 7 days before the start of the trip. However, please note that the number of days may vary depending on circumstances such as flight ticket bookings or other services that cannot be canceled. Non-refundable deposits or fees may apply in certain cases, such as:

  • Non-refundable deposits for accommodation or transportation bookings.

  • Fees associated with securing reservations for exclusive or limited availability services.

  • Costs incurred for specialized arrangements or customizations requested by the client.

  • Certain services or experiences that require extensive planning or customization, such as private tours, event tickets, or personalized activities, may have non-refundable components due to their unique nature or upfront costs.

  • If the cancellation policy of a third-party service provider (e.g., hotel, airline, tour operator) imposes non-refundable terms, those terms may also apply to the overall booking.

  • If a client requests significant changes to their itinerary or services after confirmation, additional fees or penalties may apply, and refunds for previously booked arrangements may be limited or non-existent.

  • If a client decides to depart early from a trip or only utilizes a portion of the booked services, refunds may not be available for the unused portion, as the arrangements were made and reserved based on the original itinerary.

  • If clients opt for bundled packages or customized itineraries that include multiple services or components, refunds may be subject to the individual cancellation policies of each included service, which could vary.

  • Any other circumstances where expenses are incurred on behalf of the client and cannot be recovered.

Cancellation of Specific Services:

If you wish to cancel a specific procedure or service, such as a spa treatment or activity, our dedicated team will make every effort to accommodate your request. However, please be aware that refunds may not always be possible, especially if the service provider denies the return of funds. Partial refunds may be considered based on the nature of the cancellation and any associated costs incurred. These cases might include:

  • Cases where the cancellation is initiated by the service provider or a third-party supplier, partial refunds may be offered based on the portion of the services that were not utilized or the expenses incurred up to the point of cancellation.

  • The cancellation that is due to minor changes or adjustments requested by the client that do not significantly impact the overall itinerary or arrangements, partial refunds may be considered based on the services affected by the changes.

  • When a client opts for a downgrade or modification to their booked services, resulting in a reduction in costs compared to the original booking.

Processing Returns or Refunds:

To initiate a return or refund request, please contact our customer service team at luxtra35@gmail.com. We will guide you through the process and ensure that your request is handled promptly and efficiently. Refunds will be processed within 14 days from the date of approval, and you will be notified of the status of your request.

Exclusions and Limitations:

Please note that there may be exclusions or limitations on returns or refunds during your luxury trip. These could include circumstances beyond our control, such as weather-related disruptions, unforeseen closures of attractions, or changes in itinerary due to safety concerns. Force majeure events or acts of nature may impact the availability of refunds or services as planned.

Change Requests:

If you need to make changes to your bookings or itineraries, please contact our customer service team as soon as possible. Depending on the nature of the change and any associated costs, additional fees or penalties may apply. We will work with you to find the best solution and minimize any inconvenience.

Dispute Resolution:

In the event of disputes related to refunds or cancellations, we are committed to resolving them promptly and fairly. If you have any concerns or questions about our return policies, please contact us directly. Our team will assist you in finding a satisfactory resolution through arbitration, mediation, or other dispute resolution mechanisms as necessary.

At Luxtra, your satisfaction is our top priority, and we are here to support you every step of the way. If you require any further assistance or clarification regarding our return policies, please do not hesitate to reach out to us at luxtra35@gmail.com.